{"id":2455,"date":"2021-11-03T15:16:11","date_gmt":"2021-11-03T07:16:11","guid":{"rendered":"https:\/\/epcpmo.com\/?p=2455"},"modified":"2022-09-11T14:13:39","modified_gmt":"2022-09-11T06:13:39","slug":"quality-control-and-customer-management-service-guide-for-property-companies-only","status":"publish","type":"post","link":"https:\/\/epcpmo.com\/en\/quality-control-and-customer-management-service-guide-for-property-companies-only\/","title":{"rendered":"Quality Control and Customer Management Service Guide (for property companies only)."},"content":{"rendered":"

Quality Control and Customer<\/strong> Management Service Guide (for property companies<\/strong> only).<\/p>\n\n\n\n

1 001 Departmental Organizational Structure<\/p>\n\n\n\n

2 002 Departmental functions and job responsibilities<\/p>\n\n\n\n

3 003 Supervision, inspection and appraisal<\/p>\n\n\n\n

4 004 Tendering procedures<\/p>\n\n\n\n

5 005 Customer Occupancy Management Procedures<\/p>\n\n\n\n

6 006 Customer RentBack Management Procedure<\/p>\n\n\n\n

7 007 Customer Service Inspection Management Procedures<\/p>\n\n\n\n

8 008 Empty unit management procedures<\/p>\n\n\n\n

9 009 Customer File Management Procedures<\/p>\n\n\n\n

10 010 Customer Complaint Handling Procedures<\/p>\n\n\n\n

11 011 Customer return visit, visit management procedures<\/p>\n\n\n\n

12 012 Customers report management procedures<\/p>\n\n\n\n

13 013 Customer Communication Management System<\/p>\n\n\n\n

14 014 Lobby Reception Management Procedures<\/p>\n\n\n\n

15 015 Work handover management procedures<\/p>\n\n\n\n

16 016 Visitor registration verification and information management system<\/p>\n\n\n\n

17 017 Large customer (reception) activity management procedures<\/p>\n\n\n\n

18 018 Procedures for the management of the delivery of letters and newspapers<\/p>\n\n\n\n

19 019 Collection Courier Management Procedure<\/p>\n\n\n\n

20 020 Customer access card, parking permit procedures<\/p>\n\n\n\n

21 021 Customers take their goods out of the control process<\/p>\n\n\n\n

22 022 Temporary Storage Management Procedures<\/p>\n\n\n\n

23 023 Business households go through the residence certificate process (apartment).<\/p>\n\n\n\n

24 024 Clubhouse Regulations (Apartments).<\/p>\n\n\n\n

25 025 Club membership card processing and use regulations (apartment).<\/p>\n\n\n\n

26 026 Clubhouse Swimming Pool Operating Procedures (Apartments).<\/p>\n\n\n\n

27 027 Charge Management Procedures<\/p>\n\n\n\n

28 028 Customer Service Standards<\/p>\n\n\n\n

29 029 Customer Service Specification<\/p>\n\n\n\n

30 030 Cleaning, greening supply management procedures<\/p>\n\n\n\n

31 031 Sanitary, greening maintenance inspection methods<\/p>\n\n\n\n

32 032 Greening Conservation Management Procedures for the Maintenance Period<\/p>\n\n\n\n

33 033 Outdoor Greening Management Procedure<\/p>\n\n\n\n

34 034 External wall cleaning supplier monitoring management procedures<\/p>\n\n\n\n

35 035 Peripheral greening maintenance standards and operating procedures<\/p>\n\n\n\n

36 036 Indoor Green Plant Management Procedure<\/p>\n\n\n\n

37 037 Indoor green plant maintenance standards and operating procedures<\/p>\n\n\n\n

38 038 Kill Operations Monitoring and management procedures<\/p>\n\n\n\n

39 039 Waste removal work management procedures<\/p>\n\n\n\n

40 040 Garbage collection and dump cleaning procedures<\/p>\n\n\n\n

41 041 Preventive disinfection management system and measures<\/p>\n\n\n\n

42 042 Customer Paid Cleaning Service Procedures<\/p>\n\n\n\n

43 043 Outdoor public area cleaning operating procedures and inspection standards<\/p>\n\n\n\n

44 044 Cleaning procedures and inspection standards for indoor public areas<\/p>\n\n\n\n

45 045 Carpet cleaning and maintenance standard operating procedures<\/p>\n\n\n\n

46 046 Standard operating procedures for wall cleaning<\/p>\n\n\n\n

47 047 Ground cleaning standard operating procedures<\/p>\n\n\n\n

48 048 Glass, lamps, stainless steel cleaning standard operating procedures<\/p>\n\n\n\n

49 049 Cleaners use standard operating procedures<\/p>\n\n\n\n

50 050 Sanitary Emergency Plan<\/p>\n\n\n\n

51 051 Cleaning implement routine maintenance and regular maintenance procedures<\/p>\n\n\n\n

52 052 Cleaning implement inspection standards and inspection cycles<\/p>\n\n\n\n

53 053 Snow thrower Operating and maintenance procedures<\/p>","protected":false},"excerpt":{"rendered":"

Quality Control and Customer Management Service Guide ( […]<\/p>","protected":false},"author":1,"featured_media":9300,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"categories":[63,67],"tags":[],"class_list":["post-2455","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-project-management","category-property-management"],"_links":{"self":[{"href":"https:\/\/epcpmo.com\/en\/wp-json\/wp\/v2\/posts\/2455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/epcpmo.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/epcpmo.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/epcpmo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/epcpmo.com\/en\/wp-json\/wp\/v2\/comments?post=2455"}],"version-history":[{"count":1,"href":"https:\/\/epcpmo.com\/en\/wp-json\/wp\/v2\/posts\/2455\/revisions"}],"predecessor-version":[{"id":11134,"href":"https:\/\/epcpmo.com\/en\/wp-json\/wp\/v2\/posts\/2455\/revisions\/11134"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/epcpmo.com\/en\/wp-json\/wp\/v2\/media\/9300"}],"wp:attachment":[{"href":"https:\/\/epcpmo.com\/en\/wp-json\/wp\/v2\/media?parent=2455"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/epcpmo.com\/en\/wp-json\/wp\/v2\/categories?post=2455"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/epcpmo.com\/en\/wp-json\/wp\/v2\/tags?post=2455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}