Chapter One The overall vision and planning of property services
Section 1 Property Services Analysis
Section II Overall vision and planning of property services
Section III Property Services Measures
Chapter II The innovative idea of property services
Section 1 The application of management theory
Section II Innovative Management Practices
Chapter THREE Management And Work Plan
Section 1 How to manage
Section II Work Plan
Section III Management Goals
Chapter Four People Management Program
Section 1 Staffing
Section II Project personnel post responsibilities
Section III Training of personnel
Section IV Management of Personnel
Chapter V Material Reserve Plan
Section I Material Reserve Plan
Section II Government agency property housing
Chapter 6 Management System
Section 1 Management system for property personnel
Section II Project Personnel Rules and Regulations
Chapter 7 Cleaning service plan and management system
Section 1 Cleaning service plan
Section II Management System
Chapter 8 Health Killing Management Services
Section 1 “Kill” service work requirements
Section II” work ideas for “killing”
Section III “Killing” work programme
Chapter 9 Public Order Management Programme
Section I Requirements for Public Order Management Services
Section II Content of Public Order Management
Section III Handlers for Security Events
Chapter 10 Parking Management Program
Section 1 Parking Management Service Requirements
Section II Parking management ideas and implementation
Section III Related systems
Section 4 Parking post operating norms
Chapter 11 Greening Conservation Services Programme
Section I Greening Conservation Methods and Requirements
Section II Greening Conservation Operating Standards
Section III Greening Conservation Control Procedures
Section IV Greening Service Priorities and Measures
Chapter 12 Winter Snow Removal and Anti-Slip Program
Section 1 Winter Snow Removal Program
Section II Property winter anti-freeze, leak-proof, anti-slip program
Chapter 13 Security Management of Conference Activities
Section 1 First-level meetings, event security management
Section II Second-level meetings, event security management
Section III Three-level meeting, event security management
Chapter 14 Conference Services Programme
Section I Overall requirements for conference services
Section II Conference Services Workflows and Standards
Section III Conference Services Related Specifications
Chapter 15 Integrated Maintenance Service Program
Section I General Requirements for Integrated Maintenance Services
Section II Comprehensive service scope and requirements
Section III Operation and management of power distribution systems
Section 4 Operation and management of elevators and escalators
Section V Operation and Management of Air Conditioning Systems
Section 6 Operation and management of fire protection systems
Section 7 Operation and management of water supply and drainage systems
Section 8 Day-to-day maintenance management of public facilities
Section 9 Security System Management and Management
Section 10 Related management systems
Chapter 16 Complaint Handling Services Programme
Section 1 Analysis of the causes of complaints
Section II Basic Principles for complaint Handling
Section III Complaint Handling Code
Section 4 Complaint Handling Process
Chapter 17 Letter and Visit Reception Service
Section I On the understanding of the work of letters and visits
Section II The positioning and role of property management in the reception of letters and visits
Section III Basic methods and requirements for the reception of letters and visits to the periphery
Section IV Identification, control and diversion of foreign visitors
Chapter 18 Flag Management
Section 1 The custody and storage of the national flag
Section II Regulations on the Management of Daily Flag Lifting
Section III Flag-raising ceremony requirements
Chapter 19 VIP Reception Services
Section 1 Division of reception levels
Section II Reception Preparations
Section 3 On-site reception services
Section IV Security Precautions
Chapter 20 Information Property Service Management
Section I An introduction to promoting the management of intelligent property services
Section II Intelligent Service Planning Program
Section III Strengthen the construction of energy-saving management
Chapter 21 Quality Safeguards
Section I Quality Safeguards
Section II Specific Project Quality Management Objectives
Section III Quality safeguards and programmes
Chapter 22 Service Commitments and Measures
Section 1 Manage Metrics Service Commitments
Section II Safeguards
Chapter 23 Contingency Plan
Section 1 The overall plan for emergency response
Section II Various emergency contingency plans
Chapter 24 Value-Added Services
Section 1 Value Added Service Requirements
Section II Expand the idea of value-added services
