Chapter One The overall vision and planning of property services
Section 1 Property Services Analysis
First, property service background, the status quo, and other analysis
Second, XX hospital characteristics analysis
Third, service object analysis
Fourth, property service claims analysis
Fifth, property services work difficult analysis
Section II Overall vision and planning of property services
Section III Principles of Property Services
First, the principle of specialization
Second, the principle of zero interference
Third, the principle of invisible closure
Fourth, the principle of value-added services
Five, one vote to reject the principle
Sixth, strictly control the principle of cost
The principle of cultural support
Section IV Service Measures
Chapter II The innovative idea of property services
Section 1 Establish a comprehensive security linkage mechanism
Section II To realize the intelligence of property management
Section III Optimize the property services workflow
Section IV Implementation of Online Services
Section V Cooperation with Third Parties
Section 6 Building a full-staff co-management system
Section 7 Innovative Medical And Complementary Services Management
Section VIII Innovative public restroom management measures
Section 9 Build a networked energy saving and emission reduction service system
Section 10 Innovative parking management measures
Section 11 Innovation of staff canteen service
Chapter III Overall Service Plan
Section 1 How to manage
First, the organization of the system
Second, the operation of the program system
Third, the information communication system
Fourth, the operating mechanism
Fifth, operational support
Section II Service Plan
First, the pre-takeover work plan
Second, the transfer of property services projects
Third, after taking over the work plan
Section III Property Management Objectives
First, the overall goal
Second, service indicators
Section 4 Management concept of property services
Section V Project Difficulty Analysis and Rationalization Recommendations
First, fire safety management work difficulties and recommendations
Second, medical management difficult analysis and recommendations
Third, parking lot management difficulties and recommendations
Fourth, cleaning and disinfection work difficulties and recommendations
V. The staff canteen service work is difficult and suggested
Sixth, mechanical and electrical facilities equipment management difficulties and recommendations
Seven, escort bed rental management work difficulties and recommendations
Eight, hospital sense prevention and control
Chapter 4 Staffing, training and management measures
Section 1 Staffing
I. The personnel of the project to be arranged
Second, departmental responsibilities
Third, key position responsibilities
Section II Human Resource Management
First, to carry out forward-looking human resources planning
Second, the assessment of recruitment standards
Third, training and development
Fourth, performance management
Section III Personnel Training
First, the overall thinking of training work
Second, training needs analysis
Third, training planning
Fourth, training security
V. Training implementation
Sixth, the training plan
Chapter V Material Assembly and Management
Section 1 Property Room
First, property management room
Second, the configuration requirements of the property management room
Section II Put equipment, tools, and materials into
First, office supplies
Second, repair tools
Third, cleaning tools
Fourth, security apparatus
Fifth, green tools
Six, work clothes
Section III Greening maintenance machinery management
First, lawn lawn mower maintenance and storage
Second, hedge machine repair and maintenance and storage
Third, cut irrigation machine maintenance and storage
Section IV Regulations on the Management of Security Tools
Section 5 Cleaning supplies management regulations
Section 6 Regulations on the Management of Workwear
Chapter 6 Property Management System
Section I The establishment of the management system
First, the principle of system establishment
Second, the establishment of the system
Section II Service personnel system
First, cleaning warehouse administrator management system
Second, cleaning staff management system
Third, security personnel management system
Section III Public Safety System
Section IV Vehicle parking management system
First, the hospital parking management system
Regulations on the administration of parking lots
Third, the motor vehicle parking management system
Fourth, non-motor vehicles, electric vehicles and other parking management system
Section V Public Equipment Management System
First, the air-conditioning management system in public places
Second, hydropower management system
Third, the use of property, equipment and facilities, maintenance and repair
Fourth, elevator maintenance system
Section VI Archives Management System
Chapter 7 Security Management
Section 1 Requirements for Security Services
Section II General management ideas for security services
Section III Safety management objectives and specific measures
Section IV Safety Caretaker Service Standards
Section V Main Job Responsibilities
First, monitoring center work responsibilities
Second, doorman job responsibilities
Third, patrol duties
Fourth, lobby job responsibilities
Section 6 Security Management Service Content and Its Management Program
First, security order management
Second, traffic safety management
Third, confidential security management
Fire safety management
Chapter 8 Parking Management Program
Section 1 Parking Management Service Requirements
Section II Parking management ideas and implementation
First, the realization of regional vehicle zoning management
Second, strengthen traffic diversion, reasonable diversion
Third, the planning and design of the diversion of human vehicles
Fourth, intelligent traffic service parking
Fifth, establish a clear identification guidance system
Sixth, management and implementation
Section III Parking Post Operating Procedures
First, the vehicle entrance
Second, the vehicle leaves the scene
Third, the service terms of the car stewards
Fourth, non-motor vehicle parking management
Chapter 9 Cleaning and Cleaning Service Program
Section 1 Cleaning management services work content, requirements and specific standards
First, the scope of work
Second, job requirements
Third, the regional cleaning standards
Section II Management ideas and implementation
First, the service mode
Second, the regulatory process
Third, equipped with lean and efficient cleaning staff
Section III Daily cleaning work and precautions
First, cleaning measures in different areas
Second, the cleaning method of different articles
Third, medical sewage treatment
Fourth, medical waste, household waste collection and treatment
Fifth, disinfection provisions
Six, cleaning precautions
Section 4 Daily cleaning work requirements and procedures
First, cleaning staff hospital operating requirements
Second, daily cleaning workflow
Section V Related Forms
Chapter 10 Health Killing Management Services
Section 1 “Kill” service work requirements
Section II” work ideas for “killing”
First, work objectives
Second, work ideas
Section III “Killing” work programme
First, common pest analysis
Second, the corresponding killing measures
Third, anti-killing agents
Fourth, killing operation procedures
Chapter 11 Greening Services Programme
Section 1 Management Requirements
First, the overall requirements
Second, specific work requirements and quality standards
Section II Green Hospital Renovation Vision
Section III Greening service priorities and measures
First, indoor greening and potted flowers
Second, outdoor greening
Third, major events or festivals to lay flowers
Fourth, green waste disposal
Fifth, green management emergency rescue plan
Section IV Greening Service Work Standards
First, outdoor greening conservation standards
Second, indoor greening conservation standards
Third, festivals or major events flower conservation standards
Section V Supervision of Greening Services
Chapter 12 Winter Snow Removal and Anti-Slip Program
Section 1 Winter Snow Removal Program
First, guiding ideology
Second, the overall goal
Third, the principle of work
Fourth, the division of responsibilities
V. Snow removal work preparation
Six, snow removal implementation procedures
Seven, snow removal standards
Eight, reward and punishment measures
Nine, post-work
Section II Property winter anti-freeze, leak-proof, anti-slip program
First, anti-freeze
Second, leak-proof
Third, non-slip
Chapter 13 Electrical and mechanical equipment, facilities, housing management services
Section 1 Operation and management of the power distribution system
First, the basic management of power supply
Second, power supply operation management
Third, system maintenance
Fourth, emergency measures for power supply
Section II Operation and management of elevators and escalators
First, elevators, escalators daily operation and management
Second, elevator, escalator maintenance management
Third, elevator maintenance management
Fourth, elevator quality inspection
V. Accident handling
Section III Operation and management of air conditioning systems
First, central air-conditioning equipment, facilities management
Second, the central air-conditioning system operation and management
Third, the central air-conditioning system maintenance, maintenance
Section IV Operation and management of boiler heating system
First, boiler maintenance and maintenance
Second, soften the maintenance and management of the water tank
Section V Operation and management of water supply and drainage systems
First, maintenance and management
Second, water leakage emergency treatment
Section 6 Operation and management of fire protection systems
First, the operation and management of fire protection system
Second, the daily management of fire-fighting equipment
Third, the maintenance and management of fire-fighting equipment
Fourth, fire equipment maintenance management
Section 7 Operation and management of the automation control system of construction equipment
First, the daily operation and maintenance of the building automatic control system
Second, medical gas monitoring
Third, the monitoring and control of clean area control system
Energy monitoring system
Fifth, the maintenance of the system
Section 8 Security System Management and Management
First, the management and maintenance of CCTV monitoring system
Second, the management and maintenance of anti-theft alarm system
Third, access control system management and maintenance
Fourth, the management and maintenance of the intelligent system of parking lots
Fifth, the management and maintenance of electronic patrol system
Management and maintenance of digital broadcasting and background music systems
Section 9 Operation and management of communication and multimedia systems
First, television, telephone, network and other communication system management and maintenance
Second, the management and maintenance of medical intercom system
Third, the management and maintenance of multimedia systems
Section 10 Day-to-day maintenance management of the house
First, the scope and content of housing maintenance management services
Second, housing repair management service requirements
Chapter 14 Canteen Management Services
Section 1 Canteen service requirements
Section II Analysis of the characteristics of canteen catering
First, the characteristics of medical staff catering
Second, the characteristics of patient food and beverage
Section III How hospital canteens are managed
First, the hospital canteen management process system
Second, the internal workflow system
Third, the information feedback system
Section IV Specific management of hospital canteens
First, hospital canteen management process and control
Second, personnel management
Health management
Fourth, production process management
V. Procurement management
Six, security management
Seven, ordering, meal management
Eight, canteen facilities and equipment management
Prevention of poisoning management
Chapter XVI Medical Auxiliary Services Program
Section 1 Guide The management of medical and carer services
First, the scope and objectives of the work of the medical and carer
Second, the specific management work
Third, the training of medical and carer
Section II In-house material distribution services
First, the contents and requirements of the distribution of hospital materials
Second, hospital material distribution service management ideas
Third, medical supplies distribution services
Fourth, be served delivery management
Section III Management Innovation – “Smile” Talent Selection Program
First, the purpose of the selection
Second, the selection of topics and content
Third, the evaluation object
Fourth, the establishment of the selection team and responsibilities, assessment methods, selection frequency
V. Selection criteria
Six, the selection method and process
Chapter 16 Dormitory Management Service Program
Section 1 Dormitory management measures
Section II Dormitory Management Service Standards
Chapter 17 Conference Services Program
Section 1 Basic requirements for conference services
Section II Meeting Service Quality Requirements
First, the meeting group reception service procedures
Second, the service procedures during the meeting
Third, after the meeting service procedures
Section III Conference lighting, audio services
First, operating procedures
Second, maintenance provisions
Chapter 18 Companion Bed Management Program
Section 1 Status of service
Section II Business Ideas
Section III Management Characteristics and Innovation
Section 4 Management requirements
Chapter 19 Monthly, Escort Service Program
Section 1 Monthly Service
First, monthly service management requirements
Second, the moon service management ideas
Third, monthly service management specific work
Fourth, the second assessment, strict personnel into the door
Fifth, the development of monthly service standards
Six, service supervision
Section II Professional Escort Services
First, the content and precautions of professional escort
Second, professional escort operating procedures
Third, professional escort shift management procedures
Chapter 20 Quality Assurance Measures
Section I Quality Safeguards
First, the implementation of ISO quality system assurance model standards
Second,XX hospital property management quality assurance system set up
Section II Quality Safeguards and Programmes
First, standardized safeguards for services
Second, the common facilities and equipment category standardized safeguards
Chapter 21 Handling of various emergency events
Section 1 The overall plan for emergency response
First, the overall requirements for emergency response
Second, the management and control principles of emergency events
Third, the classification and identification of emergency events
Emergency incident handling procedures
V. Emergency material preparation program
Section II First Aid Common Sense at the Scene of an Accident
Section III Emergency response plans for all types of emergencies
First, public management class time emergency treatment plan
Second, fire accident emergency treatment plan
Emergency plans for natural disasters
Fourth, equipment accident emergency plan
Public health safety emergency response programs
Chapter 22 Complaint Handling Services
Section I Basic Principles
First, the principle of transpositional thinking
Second, there is a law to follow the principle
Third, the principle of rapid response
Fourth, timely summary of the principle
Section II Complaint Handling Code
First, accept the complaint stage
The stage of interpretation and clarification
Third, put forward the stage of settlement and treatment
Fourth, follow up the summary stage
Section III Complaint Handling Process
First, record the contents of the complaint
Second, to determine whether the complaint is valid
Third, determine the responsibility department for complaint handling
Fourth, the responsible department to analyze the cause of the complaint
V. Fairly put forward the treatment plan
Six, submit to the competent leadership for approval
Seven, the implementation of treatment programs
Eight, summary evaluation
Chapter 23 Promote Intelligent Information Property Services
Section I An introduction to promoting the management of intelligent property services
Section II Intelligent Service Planning Program
First, planning principles
Second, the introduction of system features
Section III Strengthen the construction of energy-saving management
Section 4 Priority procurement of energy-saving products
Chapter 24 Value-Added Services
Section 1 New demand for hospital property services
Section II Expand the idea of value-added services
First, in-depth research, do a comprehensive and detailed collection of needs
Second, the specific value-added service content
