Chapter One The overall vision and planning of property services

Section 1  Project Overview

Section II  Background Analysis of Scenic Property Services

Section III  The overall service concept and goal of scenic spots

Section 4  Property Services Management Ideas

Section V  Overall Vision and Sub-Programme for Property Management

Section 6  Property Services Requirements

Section 7  Project difficulties and rationalization proposals

Chapter II  Staffing, Training and Management

Section 1  Institutional setup and staffing

Section II Training and Management

Section III  Job Responsibilities

Section 4  Configuration tools, equipment, and material consumption details

Chapter III  The management system and assessment methods

Section 1  Employee management system

Section II  Wage Management System

Section III  Labor Contract Management

Section 4  Employee attendance management system

Section V  Staff Education and Training System

Section 6  Personnel assessment management system

Section 7  Employee Rewards and Punishment System

Section VIII  Personnel File Management System

Section 9 Code of  Employee Etiquette

Section 10 Measures  for the assessment of various posts in scenic property

Section 11 Regulations on  the Safety Management of Water-Friendly Zones

Section 12 Barbecue Area Management System

Section 13  The management system of order maintainers

Section 14  Management System for Scenic Safety Facilities

Section 15  Scenic Area Amusement Equipment Management System

Section 16  Complaint handling and return visit system

Chapter Four  Cleaning Management Program

Section 1  Cleaning scope and service characteristics analysis

Section II  Cleaning personnel, set-up and requirements

Section 3  Cleaning workflow, operating procedures and standards

Section 4  Cleaning workflow diagram

Section V  Work Programme on Health Eradication

Section 6  River, canal and pond management

Section 7 Cleaning Staff Behavior Code

Section 8  Cleaning staff post responsibilities

Section 9  Cleaning program during holidays and large-scale events

Section 10  Emergency cleaning emergency measures

Section 11  Internal quality supervision and external assessment of cleaning work

Section 12  Rewards and Punishment Ordinance

Chapter V  Security Services Program

Section 1  Security Services Content

Section II  The configuration and training of security personnel

Section III  Security management measures

Section IV  Security post responsibilities

Section V  Security workflow

Section 6  Vehicle Management Services

Section VII  Water Safety Management

Section VIII  Fire Management Services

Section 9  Additional security programs during holidays and large-scale events

Section 10  Emergency Response Plan

Section 11  Internal supervision and inspection measures and external assessment

Section 12  Rewards and Punishment Ordinance

Chapter 6  Landscaping Conservation Program

Section 1 The contents of  landscaping conservation management

Section II  Staffing and maintenance of mechanical equipment configuration

Section III  Greening Conservation Management Programme

Section IV  Greening maintenance personnel management measures

Section 5  Greening tools use methods and safety precautions

Section 6  Greening conservation programs during holidays and large-scale events

Section VII  Greening Disaster Prevention and Treatment Measures

Section VIII  Internal supervision and inspection measures and external assessment

Section 9  Rewards and Punishments Ordinance

Chapter 7  Pavilion, facilities and equipment management program

Section 1  Management scenarios

Section II  Maintenance and Maintenance Process

Section III  Maintenance plans and programmes

Section IV Hydropower Service Program

Section V  Work Programme for Property Maintenance

Chapter 8  Parking Service Scheme

Section 1  Parking Management Service Requirements

Section II  Parking management ideas and implementation

Section III Managers and specific measures

Chapter 9  Public Order Maintenance Programme

Section I  Public Security Management Programme

Section II  Work Procedures of the Ministry of Security

Chapter 10  Holidays and Large-scale Event Protection Program

Section 1  Reception Programme

Section II  Emergency Evacuation Management at Peak Times

Section III  Personnel diversion diversion scheme

Section 4  Plan for the Safe Disposal of Tourists during peak periods

Chapter 11  Winter Snow Removal and Anti-Slip Program

Section 1  Snow removal program

Section II  Winter anti-freeze, leak-proof, anti-slip program

Chapter 12 Tourist Complaints Handling Scheme for Scenic Areas

Section I  Complaint Handling Programme

Section II  Complaint Handling Management System

Chapter 13  Scenic Reception Service Program

Section 1  Reception staff job requirements and responsibilities

Section II  Reception Management System

Section III  Service Specifications

Section IV  Administrative Reception Process and Precautions

Chapter 14  Quality assurance system

Section 1 Service Commitments

Section II  Quality assurance measures

Section III  Quality of Service Assurance Program

Chapter 15  Intelligent Information Property Service Program

Section I An  introduction to promoting the management of intelligent property services

Section II  Intelligent Service Planning Program

Section III  Strengthen the construction of energy-saving management

Section 4 Priority procurement of  energy-saving products

Chapter 16  Fire Management Procedures

Section 1  Standard operating procedures for fire extinguishing plans

Section II  Standard operating procedures for fire alarm and fire emergency response

Section III  Standard operating procedures for fire management

Section IV  Standard Operating Procedures for Fire Equipment Management

Chapter 17  Emergency Contingency Plan

Section 1  Emergency Disposal Procedures for Scenic Areas

Section II  Standard Operating Procedures for Emergency Management

Section III  Emergency Response System

Section IV Emergency Plan for Disaster Prevention and Prevention of Geological Disasters

Section V  Emergency Plan for Snow Disasters

Section 6  Emergency plan for the resumption of work and epidemic prevention in scenic areas

Section 7  Emergency plans for water, power and gas

Section VIII  Emergency Plan for Violence

Section 9  Contingency Plan for Accidental Casualties

Section 10  Emergency Plan for Visitor Center Cleaning

Section 11 Disposition of  operational failures in ropeways and large-scale rides

Section 12  Tourists in scenic areas have dramatically increased their reception of security emergency plans

Section 13  Public Health Incident Disposal Plan

Section 14  Emergency plan for elevator sleepers

Section XVI V  Emergency Plan for Flood Control

Section XVI  Contingency Plans for Large-scale Public Events

Section 17  Earthquake Emergency Plan