The first chapter, the appearance of the instrument module
Section 1, the appearance of meter water bar waiter
Section 2, meter safety officer 9
Section 3, instrument cleaner 11
Section 4, the appearance of the instrument male employees 12
“Case service image keywords”14
Chapter two, customer service module
Section 1, water bar waiter standing position 15
Annex (I), Etiquette Gesture Action Code 1718
“Service New Solution Keywords”19
Annex (II), “High-end sales case service personnel BI Code of Conduct 2030.”
Section 2, Coffee Making Process and Placement Standard 3132
Annex (III), Coffee Service Standard3335
Section 3, Water Bar Drink Service Steps and Tray Placement Standard 35
1, service steps and placement standard 35
2, other beverage tray placement standard 37
3, tea service standards and common sense 3739
Section 4, to provide customers with cup renewal service 39
Section 5, Water Bar Area Table and chairs and jewelry placement standard 40
Section 6, Water Bar Guest Supplies Standard 41
Section 7, Pallet Service Standard 42
1,VIP standard 44
2, normal standard 45
Section 8, to provide customers with drink specification action 46
Chapter three, conference room service module
Section 1, Conference Room Service 49
1, meeting room layout 49
2, VIP standard placement 50
3, check conference room 51
4, curtains, lights, green plant check 52
Chapter four, cleaning service module
Section 1, Public Area Cleaning Service 54
1, cleaning tools 54
2, public area cleaning 54
3, sand tray display area cleaning 60
4, children’s activity room and voice room cleaning 61
Annex (IV), “Cleaning and maintenance of marble floor”6571
5, guest hygiene cleaning 72
Annex (V), “Cleaning of Guest Toilets”7882
“Guest bathroom cleaning keywords”83
6, cleaning guest supplies and a variety of cleaning agents 84
Annex (VI), “Use of Common Cleaners”8689
7, outdoor trash cans, lawn lights and mat cleaning 90
8, cleaning workshop 92
Accessories (VII), “Maintenance and Use of Cleaning Machines”9394
Chapter 5, Welcome Service Module
1, security officer welcome and door-knocking service step 102
“Beautiful Case Keywords”103
2, water bar waiter welcome 103
3, the model room welcome 104
4, the model show 105
Annex (eight), model between the welcome post operating guidelines 112114
Customer Service Keywords119
Chapter 6, security door service
Section 1, Door Guard Service 121
1, the case gate service post 121
2, safety booth 121
3, door guard standing posture and salute 122
4, door guard vehicle guide gesture 123
Section II, Parking Management and Service 125
1, Vehicle Guide 125
2, to provide customers with umbrella service 125
3, the parking space isolation is placed 126
4, the vehicle parking 126
5, bicycle placement 127
6, vehicle reversing command 127
7, to provide customers with switch door service 128
Annex (9), “Parking Service Post Work Guide”129131
Section 3, security personnel post shift procedures 137138
1, handover steps 137138
Annex (X), “Sales Case Emergency Manual”139144
Chapter 7, equipment and facilities maintenance module
Section 1, Equipment Facility 147
1, power distribution room check 147
2, power distribution cabinet line diagram 147
3, total switch cabinet 148
4, fire hydrant 148
5, smoke and spray 149
6, fire extinguisher 149
7, monitor probe 150
8, safe exit 150
9, power terminal board 151
10,manual alarm 151
Security Service Keywords152
