Quality Control and Customer Management Service Guide (for property companies only).
1 001 Departmental Organizational Structure
2 002 Departmental functions and job responsibilities
3 003 Supervision, inspection and appraisal
4 004 Tendering procedures
5 005 Customer Occupancy Management Procedures
6 006 Customer RentBack Management Procedure
7 007 Customer Service Inspection Management Procedures
8 008 Empty unit management procedures
9 009 Customer File Management Procedures
10 010 Customer Complaint Handling Procedures
11 011 Customer return visit, visit management procedures
12 012 Customers report management procedures
13 013 Customer Communication Management System
14 014 Lobby Reception Management Procedures
15 015 Work handover management procedures
16 016 Visitor registration verification and information management system
17 017 Large customer (reception) activity management procedures
18 018 Procedures for the management of the delivery of letters and newspapers
19 019 Collection Courier Management Procedure
20 020 Customer access card, parking permit procedures
21 021 Customers take their goods out of the control process
22 022 Temporary Storage Management Procedures
23 023 Business households go through the residence certificate process (apartment).
24 024 Clubhouse Regulations (Apartments).
25 025 Club membership card processing and use regulations (apartment).
26 026 Clubhouse Swimming Pool Operating Procedures (Apartments).
27 027 Charge Management Procedures
28 028 Customer Service Standards
29 029 Customer Service Specification
30 030 Cleaning, greening supply management procedures
31 031 Sanitary, greening maintenance inspection methods
32 032 Greening Conservation Management Procedures for the Maintenance Period
33 033 Outdoor Greening Management Procedure
34 034 External wall cleaning supplier monitoring management procedures
35 035 Peripheral greening maintenance standards and operating procedures
36 036 Indoor Green Plant Management Procedure
37 037 Indoor green plant maintenance standards and operating procedures
38 038 Kill Operations Monitoring and management procedures
39 039 Waste removal work management procedures
40 040 Garbage collection and dump cleaning procedures
41 041 Preventive disinfection management system and measures
42 042 Customer Paid Cleaning Service Procedures
43 043 Outdoor public area cleaning operating procedures and inspection standards
44 044 Cleaning procedures and inspection standards for indoor public areas
45 045 Carpet cleaning and maintenance standard operating procedures
46 046 Standard operating procedures for wall cleaning
47 047 Ground cleaning standard operating procedures
48 048 Glass, lamps, stainless steel cleaning standard operating procedures
49 049 Cleaners use standard operating procedures
50 050 Sanitary Emergency Plan
51 051 Cleaning implement routine maintenance and regular maintenance procedures
52 052 Cleaning implement inspection standards and inspection cycles
53 053 Snow thrower Operating and maintenance procedures
